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Shipping & Delivery

Q. Do you offer different shipping options?

We offer two shipping options to meet your needs:. Standard ShippingThis option is available for most items at no additional cost.* It includes tracking and insurance (where available), ensuring your order is delivered securely and reliably.Estimated

Q. Do you provide shipping services to Canada?

Discontinuation of Shipping to Canada. We regret to inform you that, after careful consideration, we have made the difficult decision to discontinue shipping to Canada. Over the years, we have encountered ongoing challenges with shipping logistics, c

Q. What is the estimated delivery time of my order?

For most locations, you can generally expect to receive your order within 1–2 weeks from the date it is shipped. Please note that this is an estimated timeframe and can vary. External factors—especially customs processing delays—can significantly imp

Q. What are the costs associated with shipping?

We are pleased to offer standard shipping at no extra cost for most locations.* This service includes tracking and insurance, where available, ensuring a secure and reliable delivery of your order. Please note: shipping is not free to Austria or the

Q. Where do your orders ship from?

We dispatch our orders from various locations outside Europe, a strategic decision that allows us to offer you outstanding value. For more detailed information, we encourage you to visit the Shipping page on our website. Most of our products are expo

Q. Which countries do you ship to?

Our shipping network is extensive, covering many countries around the world. Here is a list of regions where we currently offer our shipping services:. We ensure efficient and reliable delivery of your orders through a combination of international po

Q. What’s the difference between Standard and Premium Shipping?

It’s a fair question—and here’s the simple answer:. Both Standard and Premium Shipping usually take around 1–2 weeks for delivery, but what you’re paying for with Premium Shipping isn’t just the timeframe—it’s the level of service. Standard Shipping

Q. Why is my order being shipped to the wrong address when I paid with PayPal?

When you pay via PayPal, the shipping address linked to your PayPal account is automatically used—not the one entered on our website during checkout. If that address is old or incorrect, your order will be sent there. Tip: Always check that your PayP

Q. I just placed an order and my shipping address is wrong — what should I do?

If you’ve just noticed that your shipping address is incorrect, please contact us immediately. We’re unable to make major changes to addresses once an order is confirmed. In most cases, the order will need to be cancelled and placed again with the co

Q. Why am I now being charged for shipping when I was never charged before?

We understand this change may be surprising, especially if you’ve been a long-time customer. Previously, we were able to offer free standard shipping on all U.S. orders. However, due to the introduction of new tariffs and import requirements, we are