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Atlantic Pet Products

Find all the answers you need at Atlantic Pet Products Help Center. Get information on our company, shipping policies, payment options, returns, tracking orders, and placing orders to ensure a seamless shopping experience for your pet's needs.

Atlantic Pet Products Frequently Asked Questions

Q. Are your items authentic?

Q. Why are your products more affordable compared to others?

Q. Where is your company based?

Q. Can you provide your company’s address?

Company Information & Contact Details

Q. Is it possible to place an order by phone?

Q. How do you ensure the security of my personal information?

Q. Do You Have a Subscription Option?

Q. How do I sign up for an account?

Q. Will U.S. Customs Charge Me for My Order?

Q. How can I make sure PayPal uses the right shipping address?

Q. How do I update my saved addresses in my account?

How do I log into my account?

Placing an Order

Q. How can I cancel my order?

Q. Why does the product packaging appear different from what I’m used to?

Q. Why did I receive only part of my order, or why are some items missing?

Q. Why didn’t I receive my confirmation email for my order?

Q. Why does the weight on my item’s packaging differ from what I expected?

Q. What do I do if my item(s) arrives damaged?

Q. What do I do if I receive the wrong item in my order?

Q. Can you apply my coupon after the order has been placed?

Q. Why Has My Order Been Returned?

Q. Can I combine two separate orders into one shipment?

Existing Order

Q. How can I track the status of my order?

Q. My order was marked delivered but it’s not here.

Q. Why is my order delayed?

Q. I opted out of tracking notifications, how can I opt back in?

Q. My Parcel Seems Stuck, What Should I Do?

Order Tracking

Q. Do you offer different shipping options?

Q. Do you provide shipping services to Canada?

Q. What is the estimated delivery time of my order?

Q. What are the costs associated with shipping?

Q. Where do your orders ship from?

Q. Which countries do you ship to?

Q. What’s the difference between Standard and Premium Shipping?

Q. Why is my order being shipped to the wrong address when I paid with PayPal?

Q. I just placed an order and my shipping address is wrong — what should I do?

Q. Why am I now being charged for shipping when I was never charged before?

Shipping & Delivery

Q. How can I return an item I purchased?

Returns

Q. What are the available payment options?

Q. Why was my payment with a card declined?

Q. How Do I Apply a Discount, Promo, or Coupon Code?

Q. Why Hasn't My Discount/Promo Applied?

Payments & Discounts

Q. Do you sell the product Apoquel?

Q. What is your policy on expiry dates?

The product didn’t work for my pet, what should I do?

Product Query

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