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Atlantic Pet Products

Find all the answers you need at Atlantic Pet Products Help Center. Get information on our company, shipping policies, payment options, returns, tracking orders, and placing orders to ensure a seamless shopping experience for your pet's needs.

Atlantic Pet Products Frequently Asked Questions

Q. Are your items authentic?

Q. Why are your products more affordable compared to others?

Q. Where is your company based?

Q. Can you provide your company’s address?

About Us

Q. Is it possible to place an order by phone?

Q. How do you ensure the security of my personal information?

Q. What are the available payment options?

Q. Why was my payment with a card declined?

Q. How do I apply promo/discount codes?

Q. Do You Have a Subscription Option?

Placing an Order

Q. How can I cancel my order?

Q. How can I track the status of my order?

Q. Why does the product packaging appear different from what I’m used to?

Q. Why did I receive only part of my order?

Q. Why didn’t I receive my confirmation email for my order?

Q. Why does the weight on my item’s packaging differ from what I expected?

Q. What do I do if my item(s) arrives damaged?

Q. What do I do if I receive the wrong item in my order?

Q. My order was marked delivered but it’s not here.

Q. Can you apply my coupon after the order has been placed?

Existing Order

Q. Do you offer different shipping options?

Q. Do you provide shipping services to Canada?

Q. What is the estimated delivery time of my order?

Q. What are the costs associated with shipping?

Q. Where do your orders ship from?

Q. Which countries do you ship to?

Shipping & Delivery

Q. How can I return an item I purchased?

Returns

Q. Do you sell the product Apoquel?

Q. What is your policy on expiry dates?

Product Query