Your ability to cancel an order depends on its shipping status:. Before Shipment:. If your order has not yet been shipped, you can request for the order to be cancelled. Please contact us, and our team will promptly assist you with the cancellation p
To track your order, please refer to the tracking reference number included in your shipment notification email. You can use this number on the postal carrier's website to follow the progress of your delivery. Alternatively, follow this link: track y
The variation in packaging you might notice is due to our products being sourced and shipped from different countries. This strategy allows us to offer you the best value. While the packaging may vary, the quality and authenticity of the products rem
If you’ve received only part of your order, there could be a few reasons for this. Often, orders are shipped in separate packages to ensure faster delivery or because the items originate from different locations. Consequently, these packages might ar
If you haven't received an order confirmation email, there could be several reasons:. Email Address Typo: Double-check if the email address you provided during the order process was accurate. Even a small typo will prevent the confirmation email from
The difference in weight listing on the packaging of the item you received is likely due to the labeling system used. Our products are typically labeled with weights in kilograms, as this metric measurement is standard for items shipped within and ou
We’re sorry your item(s) have arrived damaged!. Please contact our team with an image of your damaged item for further assistance. We’ll be sure to resolve the situation as best we can.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via our contact form for further assistance. Please include a photo of the item received and the name of the missing item(s). Please double-che
If no one was home at the time of delivery, the carrier may have left the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the s
We sure can!. Let us know within 5 business days of the order being placed, and we’ll apply your coupon and refund the discount to your original payment method. You can reach us at [email protected] or via our contact form.