Your ability to cancel an order depends on its shipping status:. Before Shipment:. If your order has not yet been shipped, you can request for the order to be cancelled. Please contact us, and our team will promptly assist you with the cancellation p
The variation in packaging you might notice is due to our products being sourced and shipped from different countries. This strategy allows us to offer you the best value. While the packaging may vary, the quality and authenticity of the products rem
Sometimes orders are shipped in multiple parcels to ensure faster delivery or because items come from different warehouses. This is completely normal and helps us get your items to you as quickly as possible. When your order is split:. You’ll receive
If you haven't received an order confirmation email, there could be several reasons:. Email Address Typo: Double-check if the email address you provided during the order process was accurate. Even a small typo will prevent the confirmation email from
The difference in weight listing on the packaging of the item you received is likely due to the labeling system used. Our products are typically labeled with weights in kilograms, as this metric measurement is standard for items shipped within and ou
We’re sorry your item(s) have arrived damaged!. Please contact our team with an image of your damaged item for further assistance. We’ll be sure to resolve the situation as best we can.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via our contact form for further assistance. Please include a photo of the item received and the name of the missing item(s). Please double-che
We sure can!. Let us know within 5 business days of the order being placed, and we’ll apply your coupon and refund the discount to your original payment method. You can reach us at [email protected] or via our contact form.
Why Has My Order Been Returned?. Occasionally, parcels that are not collected in time from the local post office or delivery point may be returned to us. We understand this can be frustrating, and we’re here to help clarify why it happens and what yo