Atlantic Pet Products logo
Atlantic Pet Products logo

All articles

Q. Why didn’t I receive my confirmation email for my order?Updated 9 months ago

If you haven't received an order confirmation email, there could be several reasons:

Email Address Typo: Double-check if the email address you provided during the order process was accurate. Even a small typo will prevent the confirmation email from reaching you.

Spam/Junk Folder: Sometimes, confirmation emails are mistakenly routed to the spam or junk folder. Please check these folders in your email account.

Email Delay: Occasionally, there might be a delay in the email system. It's worth waiting a few minutes to see if the email arrives.

Order Processing: If your order is still being processed, the confirmation email may not have been sent yet.

If none of these reasons apply or if you still haven't received your confirmation after checking, please contact us for assistance. We're here to ensure that you have all the information you need about your order.

Was this article helpful?
Yes
No