Q. How can I cancel my order?Updated 15 days ago

Your ability to cancel an order depends on its shipping status:

Before Shipment:

If your order has not yet been shipped, you can request for the order to be cancelled. Please contact us, and our team will promptly assist you with the cancellation process. We will make every effort to catch your request before the order is shipped, but please understand that your order may be processed before the email has been seen. In this case, please refer to the After Shipment guide. 

After Shipment:

If your order has already been dispatched, it cannot be canceled or modified. However, once you receive it, you still have the option to return it for a full refund.

For more detailed information on the return process, please refer to the returns section of this guide, visit the returns page, or contact us. We’re here to help and ensure your experience with us is as smooth as possible.