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Placing an Order

Q. Is it possible to place an order by phone?

At present, our system is optimised for online transactions, and we are unable to accept orders or payments over the phone. We encourage you to place your order through our secure and efficient website. As a token of our appreciation, please use the

Q. How do you ensure the security of my personal information?

Protecting your personal information is our top priority. To ensure your data is secure, we use Secure Sockets Layer (SSL) technology, the most advanced security protocol for online transactions. This technology encrypts all your personal information

Q. What are the available payment options?

We provide a range of payment methods to ensure your purchasing experience is both convenient and secure. You can pay with major credit and debit cards, including American Express, Visa, and MasterCard. Additionally, we accept payments through PayPal

Q. Why was my payment with a card declined?

If your card payment was declined, it might be due to our billing location in Australia, which can occasionally cause issues with certain banks or card providers. Firstly, please verify that all your card details were entered correctly. If everything

Q. How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalising your order. • Only one code can be used per order. If you’re having trouble enteri

Q. Do You Have a Subscription Option?

Unfortunately, we don’t offer a subscription or recurring order option at this time. You’ll need to place a new order for each purchase. If you need assistance with this, feel free to get in touch!