Atlantic Pet Products logo
Atlantic Pet Products logo

All articles

Placing an Order

Q. Is it possible to place an order by phone?

We recommend placing your order online to ensure the most secure and efficient shopping experience. Our website is accessible 24/7, and our AI chatbot is available to assist with common questions—especially outside of business hours. If you need furt

Q. How do you ensure the security of my personal information?

Protecting your personal information is our top priority. To ensure your data is secure, we use Secure Sockets Layer (SSL) technology, the most advanced security protocol for online transactions. This technology encrypts all your personal information

Q. Do You Have a Subscription Option?

Unfortunately, we don’t offer a subscription or recurring order option at this time. You’ll need to place a new order for each purchase. If you need assistance with this, feel free to get in touch!

Q. How do I sign up for an account?

Creating an account is quick and easy. Just follow the steps below:. On Desktop:. Go to the top right-hand side of the screen, next to the cart icon. Click "Sign In & Register.". Then click "Create Account.". Fill in the form with your details to com

Q. Will U.S. Customs Charge Me for My Order?

Will my order incur U.S. import tariffs?From August 29, 2025, all shipments to the United States will be subject to customs duties and formal entry requirements—regardless of order value. This is due to changes in U.S. tariff rules that remove the du

Q. How can I make sure PayPal uses the right shipping address?

When you check out with PayPal, it can automatically pull in an old saved address — and if it’s not up to date, your order could be sent to the wrong location. To avoid that, here’s how to check and update your PayPal shipping address:. Log in at pay

Q. How do I update my saved addresses in my account?

You can manage your saved addresses from your account page — perfect for updating details ahead of future orders. Here’s how to find it:. On desktop: Click the person icon in the top navigation (labeled Sign In & Register, to the right of the search