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Atlantic Pet Products

We recommend placing your order online to ensure the most secure and efficient shopping experience. Our website is accessible 24/7, and our AI chatbot is available to assist with common questions&#x2014;especially outside of business hours.If you need further help, our Help Center provides clear guides on creating an account, choosing a payment method, shipping details, and more.If you&apos;re unable to complete your purchase online and prefer to speak with someone, you&apos;re welcome to contact us during our business hours&#x2014;Monday to Friday, 8:30 AM to 4:30 PM (AEST). Please note that our phone support is available in English only, and our team operates from Brisbane, Australia.Contact us: Call us at +44 203 519 2194 Email: <a data-start="885" data-end="958" rel="noopener">service@atlanticpetproducts.com</a>To thank you for shopping with us, you&#x2019;re welcome to use the coupon code HAPPYPET at checkout for 5% off your total order.

We recommend placing your order online to ensure the most secure and efficient shopping experience. Our website is accessible 24/7, and our AI chatbot is available to assist with common questions—especially outside of business hours. If you need furt

Q. Is it possible to place an order by phone?

Placing an Order

Q. Are your items authentic?

Q. Why are your products more affordable compared to others?

Q. Where is your company based?

Q. Can you provide your company’s address?

Company Information & Contact Details

Q. How do you ensure the security of my personal information?

Q. What are the available payment options?

Q. Why was my payment with a card declined?

Q. How Do I Apply a Discount, Promo, or Coupon Code?

Q. Do You Have a Subscription Option?

Q. Why Hasn't My Discount/Promo Applied?

Q. How do I sign up for an account?

Q. How do I pay via bank transfer?

Q. Will U.S. Customs Charge Me for My Order?

Q. How can I make sure PayPal uses the right shipping address?

Q. How do I update my saved addresses in my account?

Q. How can I cancel my order?

Q. Why does the product packaging appear different from what I’m used to?

Q. Why did I receive only part of my order?

Q. Why didn’t I receive my confirmation email for my order?

Q. Why does the weight on my item’s packaging differ from what I expected?

Q. What do I do if my item(s) arrives damaged?

Q. What do I do if I receive the wrong item in my order?

Q. Can you apply my coupon after the order has been placed?

Q. Why Has My Order Been Returned?

Existing Order

Q. How can I track the status of my order?

Q. My order was marked delivered but it’s not here.

Q. Why is my order delayed?

Q. I opted out of tracking notifications, how can I opt back in?

Q. My Parcel Seems Stuck, What Should I Do?

Order Tracking

Q. Do you offer different shipping options?

Q. Do you provide shipping services to Canada?

Q. What is the estimated delivery time of my order?

Q. What are the costs associated with shipping?

Q. Where do your orders ship from?

Q. Which countries do you ship to?

Q. What’s the difference between Standard and Premium Shipping?

Q. Why is my order being shipped to the wrong address when I paid with PayPal?

Shipping & Delivery

Q. How can I return an item I purchased?

Returns

Q. Do you sell the product Apoquel?

Q. What is your policy on expiry dates?

Product Query

Q. Is it possible to place an order by phone?Updated 14 hours ago