Q. Why was my payment with a card declined?Updated 10 months ago

If your card payment was declined, it might be due to our billing location in Australia, which can occasionally cause issues with certain banks or card providers. Firstly, please verify that all your card details were entered correctly. If everything appears to be correct, the next step is to contact your bank. Inform them about the transaction and request authorisation. Once they have authorised it, you can try the payment again.

As an alternative, consider using the PayPal payment option. With PayPal, you can securely enter your card details without needing to sign in or create a PayPal account. To do this, select PayPal as your payment method and then choose the 'or pay with a card' option on the PayPal site. This method might help bypass the issue causing your card to be declined.