Atlantic Pet Products logo
Atlantic Pet Products logo

All articles

Order Tracking

Q. How can I track the status of my order?

To track your order, please refer to the tracking reference number included in your shipment notification email. You can use this number on the postal carrier's website to follow the progress of your delivery. Alternatively, follow this link: track y

Q. My order was marked delivered but it’s not here.

Sometimes carriers mark packages as delivered before they physically arrive, so it’s worth giving it a little more time. In the meantime, here are a few things you can do to help track it down:. Check around your property – Look in common delivery sp

Q. Why is my order delayed?

At Atlantic Pet Products, we do everything we can to ensure your order is dispatched and delivered as quickly as possible. However, from time to time, there may be delays due to reasons outside our control. These may include fulfilment backlogs, or d

Q. I opted out of tracking notifications, how can I opt back in?

If you’ve unsubscribed from our tracking emails and would like to receive updates again, you can easily re-subscribe yourself. Due to privacy regulations, we’re unable to do this on your behalf. Follow these steps:. Visit our tracking page. Enter you

Q. My Parcel Seems Stuck, What Should I Do?

We completely understand how stressful it can be when it looks like your parcel hasn’t moved in days. Because we ship internationally — including from Australia to the US, UK, and Europe — it’s not uncommon for parcels to experience delays as they tr