Unfortunately, we don’t stock Apoquel at this time. If you need help finding the right product for your pet, contact us.

Unfortunately, we don&#x2019;t stock Apoquel at this time. If you need help finding the right product for your pet,&#xA0;<a href="https://atlanticpetproducts.gorgias.help/en-US/contact">contact us. </a>

Q. Do you sell the product Apoquel?

We understand that the expiry date of a product is an important factor for our customers. Here are the key points regarding our policies and practices on expiry dates:. Stock Expiry Expectations While we strive to ensure that the majority of our stoc

We understand that the expiry date of a product is an important factor for our customers. Here are the key points regarding our policies and practices on expiry dates:<ol data-spread="true" start="1"><li>Stock Expiry Expectations While we strive to ensure that the majority of our stock has at least 12 months until expiry at the time of dispatch, this is not guaranteed. Please note that stock availability and supply chain factors may impact this timeframe.</li><li>Guaranteed Coverage for Product Usage Our guarantee is that the expiry date provided will allow you to use the product fully within its intended lifespan, accounting for reasonable shipping times. We are committed to ensuring the product remains effective and safe for use when it reaches you.</li><li>Need a Specific Expiry Date? If you require a specific expiry date, we recommend contacting us via email before placing your order. Please wait for our response to confirm whether our stock on hand meets your request.&#xA0;</li><li>If You Are Unhappy With the Expiry Date Received If the expiry date received covers the product&apos;s intended life but does not meet your personal preference, you may return the product under our return policy:<ul data-spread="false"><li>Returns must be made within 30 days of delivery.</li><li>The product must be unopened and unused.</li><li>The cost of return shipping will be at your expense, as this will be classified as a change of mind.</li></ul></li><li>FIFO Stock Management We operate on a first-in, first-out (FIFO) basis to ensure proper stock rotation. As such, we cannot accommodate requests to send products with a later expiry date.</li><li>Expiry Dates Advertised on Listings&#xA0;If an expiry date is provided on the product listing, this takes precedence over our general guarantee. By purchasing, you acknowledge awareness of the expiry date, even if it is shorter than usual. You may still return the product under our return policy, but the return shipping will be at your expense. We do not offer exchanges for a later expiry date or compensation without the return of the item.</li></ol>We hope this information helps clarify our policies. If you have any further questions, please don&#x2019;t hesitate to <a href="https://atlanticpetproducts.gorgias.help/en-US/contact">contact us. </a>We&#x2019;re here to help!

Q. What is your policy on expiry dates?

We understand how important it is to keep your pet protected from fleas, ticks, and worms, and it can be frustrating if you feel a product isn’t working as expected. Here are a few important things to keep in mind:. Vet-Grade Products: All the flea,

We understand how important it is to keep your pet protected from fleas, ticks, and worms, and it can be frustrating if you feel a product isn&#x2019;t working as expected. Here are a few important things to keep in mind:<ul data-start="467" data-end="2008"><li data-start="467" data-end="750">Vet-Grade Products: All the flea, tick, and worming treatments we stock (chews, tablets, and topical treatments) are sourced from reputable suppliers and veterinary-grade brands. We are a stockist only, and cannot alter the way these products are formulated or how they work.</li><li data-start="752" data-end="1035">Consistency &amp; Dosage: These treatments are carefully tested to be effective, but consistency is key. Missing a dose, giving the wrong dosage for your pet&#x2019;s weight, switching between different brands, or not applying/administering the product correctly can all affect results.</li><li data-start="1037" data-end="1493">Same Products, Different Branding: Some flea, tick, and worming products are sold under different brand names (for example, Revolution and Stronghold), but they contain the same active ingredients and formulas. Their effectiveness is identical regardless of packaging. If it seems like one &#x201C;version&#x201D; worked better than another, the difference is usually due to dosing, timing, application, or environmental reinfestation&#x2014;not the product itself.</li><li data-start="1495" data-end="1753">Environmental Factors: Flea and tick infestations can be influenced by your pet&#x2019;s surroundings. For example, if fleas are present in your home or yard, additional treatment of the environment may be required alongside using preventatives on your pet.</li><li data-start="1755" data-end="2008">Vet Guidance: Every pet is unique, and some may respond better to certain products than others. For tailored advice, we always recommend consulting your veterinarian, who can recommend the best prevention or treatment plan for your specific pet.</li></ul>What to do next: If you believe the product was faulty, or you&#x2019;d still like us to review your concern, please get in touch through our <a href="https://atlanticpetproducts.gorgias.help/en-US/contact">contact form</a> with your order details. If the issue is that the product didn&#x2019;t seem to work as expected, your vet will be the best person to recommend whether an alternative treatment may be a better fit for your pet.

The product didn’t work for my pet, what should I do?

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