Q. What is your policy on expiry dates?Updated 3 months ago
We understand that the expiry date of a product is an important factor for our customers. Here are the key points regarding our policies and practices on expiry dates:
Stock Expiry Expectations While we strive to ensure that the majority of our stock has at least 12 months until expiry at the time of dispatch, this is not guaranteed. Please note that stock availability and supply chain factors may impact this timeframe.
Guaranteed Coverage for Product Usage Our guarantee is that the expiry date provided will allow you to use the product fully within its intended lifespan, accounting for reasonable shipping times. We are committed to ensuring the product remains effective and safe for use when it reaches you.
Need a Specific Expiry Date? If you require a specific expiry date, we recommend contacting us via email before placing your order. Please wait for our response to confirm whether our stock on hand meets your request.
If You Are Unhappy With the Expiry Date Received If the expiry date received covers the product's intended life but does not meet your personal preference, you may return the product under our return policy:
Returns must be made within 30 days of delivery.
The product must be unopened and unused.
The cost of return shipping will be at your expense, as this will be classified as a change of mind.
FIFO Stock Management We operate on a first-in, first-out (FIFO) basis to ensure proper stock rotation. As such, we cannot accommodate requests to send products with a later expiry date.
Expiry Dates Advertised on Listings If an expiry date is provided on the product listing, this takes precedence over our general guarantee. By purchasing, you acknowledge awareness of the expiry date, even if it is shorter than usual. You may still return the product under our return policy, but the return shipping will be at your expense. We do not offer exchanges for a later expiry date or compensation without the return of the item.
We hope this information helps clarify our policies. If you have any further questions, please don’t hesitate to reach out to our team. We’re here to help!