Q. I just placed an order and my shipping address is wrong — what should I do?Updated 8 days ago
If you’ve just noticed that your shipping address is incorrect, please contact us immediately.
We’re unable to make major changes to addresses once an order is confirmed. In most cases, the order will need to be cancelled and placed again with the correct details. Acting quickly is important so your package isn’t shipped to the wrong location.
If the wrong address came from PayPal checkout
PayPal sometimes pulls in an old saved address during checkout. If that’s the issue, you’ll need to update your details directly in PayPal.
If you entered the wrong address manually at checkout
Contact us straight away so we can cancel your order before it ships. Once cancelled, you can place a new order with the correct details.
⚠️ Important: Once your order has been shipped, we cannot change or redirect the delivery address.