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Atlantic Pet Products

We understand this change may be surprising, especially if you&#x2019;ve been a long-time customer. Previously, we were able to offer free standard shipping on all U.S. orders. However, due to the introduction of new tariffs and import requirements, we are now required to ship all U.S. orders using a dedicated courier service under Delivered Duty Paid (DDP).This ensures your order is fully compliant with U.S. import regulations and delivered smoothly, but it does mean shipping fees are now automatically applied at checkout.Similarly, orders to Austria were once eligible for free shipping, but due to that country&#x2019;s import laws and restrictions, we can no longer offer free delivery there either.We continue to offer free standard shipping to most other international locations, and our team regularly reviews shipping policies to keep costs as low as possible for our customers.For more details, please see our&#xA0;<a href="https://atlanticpetproducts.com/shipping-delivery/"></a><a data-start="1094" data-end="1124" rel="noopener" href="#">Shipping Page</a>. If you have any questions or need further assistance, <a data-start="1182" data-end="1197" href="https://atlanticpetproducts.gorgias.help/en-US/contact">Contact Us</a> &#x2014; we&#x2019;re happy to help.

We understand this change may be surprising, especially if you’ve been a long-time customer. Previously, we were able to offer free standard shipping on all U.S. orders. However, due to the introduction of new tariffs and import requirements, we are

Q. Why am I now being charged for shipping when I was never charged before?

Shipping & Delivery

Q. Are your items authentic?

Q. Why are your products more affordable compared to others?

Q. Where is your company based?

Q. Can you provide your company’s address?

Company Information & Contact Details

Q. Is it possible to place an order by phone?

Q. How do you ensure the security of my personal information?

Q. Do You Have a Subscription Option?

Q. How do I sign up for an account?

Q. Will U.S. Customs Charge Me for My Order?

Q. How can I make sure PayPal uses the right shipping address?

Q. How do I update my saved addresses in my account?

Placing an Order

Q. How can I cancel my order?

Q. Why does the product packaging appear different from what I’m used to?

Q. Why did I receive only part of my order, or why are some items missing?

Q. Why didn’t I receive my confirmation email for my order?

Q. Why does the weight on my item’s packaging differ from what I expected?

Q. What do I do if my item(s) arrives damaged?

Q. What do I do if I receive the wrong item in my order?

Q. Can you apply my coupon after the order has been placed?

Q. Why Has My Order Been Returned?

Q. Can I combine two separate orders into one shipment?

Existing Order

Q. How can I track the status of my order?

Q. My order was marked delivered but it’s not here.

Q. Why is my order delayed?

Q. I opted out of tracking notifications, how can I opt back in?

Q. My Parcel Seems Stuck, What Should I Do?

Order Tracking

Q. Do you offer different shipping options?

Q. Do you provide shipping services to Canada?

Q. What is the estimated delivery time of my order?

Q. What are the costs associated with shipping?

Q. Where do your orders ship from?

Q. Which countries do you ship to?

Q. What’s the difference between Standard and Premium Shipping?

Q. Why is my order being shipped to the wrong address when I paid with PayPal?

Q. I just placed an order and my shipping address is wrong — what should I do?

Q. Why am I now being charged for shipping when I was never charged before?Updated a day ago