Q. How can I return an item I purchased?Updated 2 months ago

Returning an item is simple with our 30-day return policy. If you need to return a product for a refund, please follow these steps and keep the conditions in mind:

After Shipment Cancellation: Once an order has been shipped, it cannot be canceled. If you wish to cancel after shipment, our standard return policy will apply.

Return Condition: Items must be returned in their original, unused condition and packaging. Using or opening a product before returning it may make you ineligible for a refund.

Damaged or Faulty Items: If you receive an item that is damaged or defective, contact us via email immediately before returning it. We will provide instructions on how to proceed.

Exchanging Items: For exchanges, initiate a return and place a new order online. This process is necessary for warranty purposes.

How to Return: Send your return to the address listed on the packing slip included with your order. Be sure to include a copy of the packing slip or your order number to help us process your refund quickly.

Refusing Delivery: If the shipping envelope is unopened, you can refuse delivery by marking it 'Refused/Return to Sender' and handing it back to your postal service. Please inform us via email after doing this so we can track the return and process your refund.

We strive to make your return experience as smooth as possible. If you have any questions or need assistance with the return process, please contact us. We are here to help!